What happens to my parcel if I'm not home?

DPD

If you are not at home at the time of delivery, your parcel will be offered again at a different time or delivered to a pick-up point nearby. Our advice is to keep a close eye on the track & trace code of your order, so you know when to expect your order!

Van de Hoef

If you are not at home at the time of delivery, your trolley will be taken back with you. Our carrier van de Hoef communicates a time slot of up to 2 hours with the expected delivery time the evening before, they also send an update on the status 10 minutes before the time of delivery. Our advice is to keep a close eye on the track & trace code of your order, so you know when to expect your order!